Support
Why do big refunds need two approvals?
Refunds over €500 need a second approver since one duplicate refund cost us €40,000.
The answer, with its receipts
Every sentence carries a number. Every number opens where it came from.
CitationsEvery sentence citedChecking citation 1: Why big refunds need two approvals
Why do big refunds need two approvals?
Vault- Refunds over €500 need a second approver since one duplicate refund cost us €40,000.
- It was agreed in the incident review on 9 October.
- Support's objection about slower refunds is on record too.
DecisionSource 1
Why big refunds need two approvals
“Refunds over €500 need a second approver. It slows a few refunds down. But one duplicate refund cost us €40,000.”
Priya9 Oct 2025
The disagreement, kept on record
Nobody smooths it over. It stays open until a reviewer settles it.
Health check1 open tension
- Found
- Surfaced
- Settled
Found on 22 Oct 2025. Waiting for a reviewer to settle it.
Contradiction on refundsOpen
Decision
Why big refunds need two approvals
Objection
Sam's note from Support
“It adds a day to every large refund, and customers notice.”
Keeping or switching resolves it (one side is right). Both are true dissolves it.
The work it drove
The project that carried the decision out, argued in the notes above.
Work breakdown3 of 5 deliveredIn progress: Add the second approval step
Refund controls3 of 5 delivered
- Owner
- JJonas
- Argued in